Privacy policy

Effective Date: 12 October 2026

This policy explains what information Lucentia Cleaning collects when you visit lucentiacleaning.com or book a cleaning with us, how we use it, and what you can do about it.

1. What We Collect

We only ask for what we need to book and complete your cleaning:

  • Contact details: your name, email, phone number and address.
  • Booking details: the service you want, your preferred date and time, details about your space, entry instructions and any special requests.
  • Payment details: handled by our payment provider. We never see or store your full card number.
  • Website info: basic details like your browser, device, IP address and the pages you visit, collected through cookies.

2. How We Use It

We use your information to:

  • Answer your questions and send you quotes.
  • Book, confirm and complete your cleaning.
  • Take payments and send receipts.
  • Contact you about your booking, like reminders or schedule changes.
  • Make our website and services better.
  • Send you the occasional offer, but only if you’ve said yes to it.

3. Who We Share It With

We never sell or rent your information. We only share it when we have to:

  • Our cleaners: so they know where to go and what to do.
  • Companies that help us run the business: like our website platform (Square Online), payment processor and email provider.
  • Authorities: if the law requires it or to protect our clients and staff.

4. Cookies and reCAPTCHA

Our site uses cookies so it works properly and so we can see how people use it. You can turn cookies off in your browser, but some parts of the site may not work as well.

Our contact form uses Google reCAPTCHA to block spam. Google’s Privacy Policy and Terms of Service apply.

5. Keeping Your Information Safe

Only our authorized staff can see your information, and we store it on secure platforms. No website is completely safe from risk, but we do what we reasonably can to protect your details.

6. How Long We Keep It

We keep your information only as long as we need it for your booking, our tax and business records, or sorting out any issues. After that, we delete it.

7. Your Choices

You can ask to see, update or delete the information we have about you. You can also unsubscribe from our emails at any time. Just contact us using the details below.

8. Children

Our services are for adults. We don’t knowingly collect information from anyone under 18.

9. Updates to This Policy

If we change this policy, we’ll post the new version here with an updated date.

10. Contact Us

Questions about your privacy? Get in touch: