Terms of service

Effective Date: 12 October 2026

These terms apply when you use lucentiacleaning.com or book a cleaning with Lucentia Cleaning. By booking with us or using our site, you agree to them.

1. Our Services

We offer home, Airbnb, rental, move-in/move-out, deep, pre/post-sale and event cleaning. We work 24/7, including nights, depending on availability. We’ll confirm exactly what’s included when you book.

2. Booking and Quotes

  • You can book by phone, email or through the contact form on our website.
  • Your quote is based on what you tell us about your space, like its size, condition and the service you need.
  • If the space is very different from what was described, the price may change. We’ll always talk to you first before going ahead.
  • Your booking is set once we confirm it with you.

3. Prices and Payment

  • Our prices are on our Price List page or in your quote. Taxes are added on top.
  • Payment is due [after the cleaning / when you book].
  • We accept [Insert payment methods].
  • Late or missed payments may lead to extra fees or a pause on future bookings.

4. Cancelling or Rescheduling

  • Please give us at least [24/48] hours’ notice if you need to cancel or move your booking.
  • Late cancellations or same-day changes may come with a fee of [Insert amount or %].
  • If our team shows up and can’t get in, it counts as a late cancellation.
  • Our Policies page has the full details.

5. Getting Into Your Space

Please make sure we can get in at the booked time, whether that’s keys, a door code or entry instructions. Keep pets secured, and let us know ahead of time about alarms, hazards or anything else we should know.

6. Before We Arrive

  • Put away cash, jewellery, valuables and anything fragile or sentimental.
  • Make sure the water and power are on.
  • Let us know about any surfaces or items that need extra care.

7. If We Miss Something

Let us know within [24] hours and we’ll come back and fix it for free. We don’t offer refunds once a cleaning is done.

8. Damage

  • If our team damages something, tell us within [24] hours and send photos.
  • We’re not responsible for damage that was already there, normal wear and tear, or items that were broken, loose or not installed properly.
  • We’re not responsible for valuables that weren’t put away.
  • If we are responsible, the most we’ll cover is what you paid for that cleaning, as far as the law allows.

9. Safety

Our cleaners can refuse or stop a job if it isn’t safe, for example if there’s mould, pests, biohazards, aggressive animals or structural damage. A fee may apply if we can’t finish for safety reasons.

10. Hiring Our Staff

You agree not to hire Lucentia Cleaning staff directly for private cleaning while you’re our client and for [12] months after.

11. Using Our Website

Everything on lucentiacleaning.com, including the text, photos and logo, belongs to Lucentia Cleaning. Please don’t copy or reuse it without asking. Don’t misuse the site or send false information through our forms.

12. Changes to These Terms

We may update these terms from time to time and will post the new version here with an updated date. If you keep using our site or services after that, you’re agreeing to the new terms.

13. Governing Law

These terms follow the laws of [Insert Province] and the federal laws of Canada that apply there.

14. Contact Us

Questions about these terms? Reach out: